Question: Which answer is correct? An organization has reviewed the way it assesses the performance of its internal IT teams. It has decided that the IT

Which answer is correct? An organization has reviewed the way it assesses the performance of its internal IT teams. It has decided that the IT teams need to be more focused on customers, and it has assigned the teams new targets to reflect this change. For example, the IT teams now have targets relating to the business impact caused by IT failures, and customer satisfaction with the IT teams' work and behaviour. Which approach is being demonstrated by these examples? A. Service integration and management B. Managing work as tickets C. Results-based measuring and reporting D. Prioritization and demand management

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