Question: Which description is right? The value a company captures from a customer should be smaller than the value it creates for the customer; Toyota captures
Which description is right?
| The value a company captures from a customer should be smaller than the value it creates for the customer; | ||
| Toyota captures value through a pay-per-use model: Instead of an upfront investment by the customer, the value capture relies on a customers choosing to use the service time after time; 70 percent to 90 percent of the customer fee goes to the driver, and Toyota retains the rest; | ||
| Uber captures value through an upfront investment by the customer: the sales price (P) of the car > the cost (C) of manufacturing the car; | ||
| Toyota and Uber provide the same value proposition on mobility. |
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