Question: Which example of a bad - news message is high severity and low controllability? Multiple Choice rejecting a customer claim and not providing a refund

Which example of a bad-news message is high severity and low controllability?
Multiple Choice
rejecting a customer claim and not providing a refund
rejecting a colleague's idea because it would take too long to implement
laying off an HR employee because sales are down
deciding to no longer use a supplier because it charges too much
telling an employee that her performance needs improvement or she will be fired

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