Question: Which is a tactic, process, or program used by a hotel that is desired by guests but not offered by the hotel's competitors? Competitive edge

Which is a tactic, process, or program used by a hotel that is desired by guests but not offered by the hotel's competitors?
Competitive edge
Span of control
1
Quality service
2
Empowerment
Which is a tactic, process, or program used by a hotel

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