Which is an incorrect statement about Total Quality Management (TQM)? Total quality management attempts to involve everyone in an organization in the effort to achieve quality. One important element of TQM is benchmarking. Benchmark organization does not need to be chosen from the same industry in order for its methods to be applicable. TQM focuses the traditional view of quality by looking only at the quality of the final product or service. One important element of TQM is continuous improvement. Continuous improvement attempts to achieve ongoing improvements in product or service quality