Question: Which is more effective in claim lettersanger or objectivity? Why? Provide an example of a situation in which you or someone else responded with either

Which is more effective in claim lettersanger or objectivity? Why? Provide an example of a situation in which you or someone else responded with either anger or objectivity.

Why is it important to regain the confidence of a customer when you respond to a claim letter? Provide a personal detailed example to illustrate your answer.

How should instructions be written? Give an original example to illustrate. (Refer to Composing Instruction Messages section in textbook, pages 156-159.)

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