Which is the first step in developing a new information system?

		Developing alternative solutions
		Gathering information requirements
		Defining the problem
		Feasibility study
		Programming

A KPI is:

		a measure proposed by senior management.
		an alternative to the balanced scorecard method.
		an analytic technique for measuring financial performance.
		a measurement of knowledge performance.
		an industry standard for measuring performance along a given dimension.

Thanks!