Which is true about incident management systems? a$.$ Ideally, one should integrate incident management systems with the information or systems used to manage Service Level Agreements, such as target response and resolution times b$.$ When using an incident management system, a best practice is to close the incident as soon as the support analyst thinks he$/$she has resolved the issue. c$.$ Most incident management systems require that analysts manually track the status of incidents from start to finish. d$.$ Most organizations allow analysts to keep a log of all e$-$mails, while requiring analysts to log all phone calls into an incident management system.