Which is true regarding forecasting errors: O smaller errors, regardless of whether they are positive or negative, is the best situation negative errors, where actual was less than the forecast, are the best situation positive errors, where the actual was more than the forecast, are the best situation an error of zero is impossible ATM Machines are an example of a service design that: modularizes the service reduces customer interaction through automation delays service customization has no moment of truth Which is the best example of "delayed customization in a service environment? license plate scanning to pay for toll roads Five Guys serving only hamburgers and fries Dollar Tree pricing all products at one dollar adding specific excursions to your cruise ship trip Time based competition requires companies to: offer financing terms for products for longer timeframes ensure products are easier to take apart and re-assemble emphasize product development and shorten model life cycles o increase the time they spend on new product development