Question: Which method was used in @DellCares that allows the DELL service technician to both question and listen? Read the Case Study in order to answer

Which method was used in @DellCares that allows the DELL service technician to both question and listen?
Read the Case Study in order to answer this question.
By asking the customer to complete online forms.
Direct replies to customers through tweets and other response methods.
Through store visits
Telephone calls.

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