Question: Which of these is a true statement? Select an answer: Almost half the work done in service processes add no value for the customer. 80%

Which of these is a true statement? Select an answer:

Almost half the work done in service processes add no value for the customer.

80% of the activities cause 20% of the delay in services.

Lean Six Sigma cannot be applied to service organizations like hospitals and purchasing departments.

All complexity is bad.

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