Question: Which one is categorized as soft measures of IT projects? (A) IT expenses as percentage of total revenues (B) Percent of IT projects completed on

Which one is categorized as soft measures of IT projects?
(A) IT expenses as percentage of total revenues
(B) Percent of IT projects completed on time
(C) Total time required to wait for obtaining the
results of a service request
(D) citizen satisfaction with e-service

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