which one is correct from below quez.

What should you do once you decide to refuse delivery to a customer due to intoxication or being a minor?

1. Document the details in the non-delivery register

2.Calmly but firmly tell the customer why they have been refused service

3.Politely explain to the customer that you do not have a choice - its the law

4. If you feel unsafe at any stage, return to your vehicle and leave the location

5. All of the above

What should you record on a non-delivery register?

1.Customer name

2.Delivery address

3. Date and time of attempted delivery

3. Name of delivery driver

4. Reason for non-delivery

5. All of the above

How does harm minimisation and RSAT benefit the liquor industry in NSW?

1. Good reputation for same day delivery service providers and delivery person in the community

2. Safer communities and fewer complaints

3. Customers have a safe and enjoyable social experience when consuming alcohol in the community

4. All of the above

What must you do when refusing supply to a customer? Select all answers that apply:

1. Be friendly and polite

2. Talk down to them

3. Embarrass them, especially in front of their friends

4. Stand as close as possible to them

5. Clearly explain to them your reason for refusing supply

Service providers who show they are unwilling to meet their obligations and incur multiple demerit points can be removed from the industry.

1. True

2. False

Why must you take extra care when checking NSW Photo Card IDs?

1. They are usually forged

2. They are only acceptable as evidence of age documents under certain licence types

3. They are only acceptable as evidence of age documents in prescribed precincts

4. They are available to people aged 16 and over, so extra care must be taken when checking the date of birth

Which of these types of ID are acceptable in NSW? Select all answers that apply:

1. Credit card

2. Medicare card

3. Australia Post Keypass identity card

4. Australian passport

Situation - You are delivering three cases of gin to John Smith. John, the elderly gentleman answering the door, appears to be unsteady and swaying. You notice that his speech is slurred and he stumbles to get his wallet when you ask for an ID. Do you make the delivery?

1. Yes, John is polite so you can make the delivery

2. No, you reasonably believe John is intoxicated

3. Yes, John is clearly over 18 years of age

4. Yes, youve got a lot of deliveries to get through and dont have time

It is a serious offence to sell or supply alcohol to a minor and action can be taken against the delivery driver, delivery agents and the same day delivery provider. You could receive a fine or lose your job and source of income if alcohol is supplied to a minor.

1. True

2. False

What is meant by self-exclusion?

1. When a business bans a customer from purchasing alcohol on their website

2. When a customer excludes themselves from being delivered alcohol by entering into a formal agreement with a same day delivery provider, usually because of liquor issues

3. When managers delegate their responsibilities to their staff, excluding themselves from being held liable

4. When a same day delivery business pays a fee to exclude themselves from having to comply with the liquor laws

What does the law mean by reasonable belief when assessing intoxication?

1. Your personal belief regarding intoxication

2. Using your prejudice to make a judgement

3. Using common sense to refuse supply of alcohol

4. What a reasonable person would believe given the situation, the relevant knowledge and facts you have and the circumstances you are in

Responsible Supply of Alcohol Training (RSAT) is mandatory in NSW for anyone who carries out which type of delivery?

1. Same day delivery of alcohol to a person in NSW regardless of the state or territory from which it was purchased

2. Packaged alcohol deliveries to other licensed businesses

3. Same day delivery of alcohol purchased in NSW for delivery to a person in Queensland or Victoria