Which represents what quality management is? a. involves the preparation of a quality management plan that describes the process and metrics that will be used. b. processes that provide confidence that product and service quality are being managed c. Act of overseeing all activities and tasks needed to maintain a desired level of excellence. d. outlines systematic approaches used to improve upon quality assurance and quality control processes e. ensuring quality of a product/service is maintained and defects are appropriately managed QUESTION 20 What is quality improvement? a. Act of overseeing all activities and tasks needed to maintain a desired level of excellence. b. Processes that provide confidence that product and service quality are being managed. c. Ensuring quality of a product/service is maintained and defects are appropriately managed d. Outlines systematic approaches used to improve upon quality assurance and quality control processes e. Involves preparation of quality management plan that describes the processes and metrics that will be used. QUESTION 21 What is quality planning? a. Act of overseeing all activities and tasks needed to maintain a desired level of excellence. b. Involves the preparation of a quality management plan that describes the process and metrics that will be used c. Processes that provide confidence that product and service quality are being managed d. Ensuring quality of a product/service is maintained and defects are appropriately managed e Outlines systematic approaches used to improve upon quality assurance and quality control processes