Question: Which service characteristic is substantial, difficult to control, and highly dependent on on employee's delivery? A. tangibility B. heterogeneity C. perishability D. intangibility E. homogeneity

Which service characteristic is substantial, difficult to control, and highly dependent on on employee's delivery? A. tangibility B. heterogeneity C. perishability D. intangibility E. homogeneity Which service characteristic is substantial, difficult to control, and highly dependent on an employee's delivery? A. tangibility B. heterogeneity C. perishability D. intangibility E. homogeneity

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