Which service delivery system is best suited for highly standardized services characterized by processes that allow few options during service delivery and are matched with customers whose needs are very similar to one another. Select one: a. Mass customization Provider-routed services e Co-routed services d. Service delivery system . Customer-routed services "Have it your way." is the marketing slogan and operations philosophy of Burger King. When a customer orders a burger from the Burger King menu, the customer is afforded the opportunity to select each of the gamishments-eg, lettu, tomato, pidide, etc. - and condiments - ketchup, mustard and mayonnaise - such that each burger can be customized to meet the customer requests. Burger King's approach to order fulfillment may be most accurately described as Select one a. ATM b. OTS CMTV d. ATO . ATS 9. OTA h MTA The root of the house of quality shows Seled one . a. Customer attributes b. Possible trade-offs between engineering characteristics c. Consumer perceptions d. Competitive evaluation o. Ratings of the relative Importance by customers