Which service quality dimension assesses the reliability of a service? ( ( a ) ) Tangibles (
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Question:
Which service quality dimension assesses the reliability of a service?
(a) Tangibles
(b) Responsiveness
(c) Assurance
(d) Empathy
Related Book For
Managing Supply Chain and Operations An Integrative Approach
ISBN: 978-0132832403
1st edition
Authors: Thomas Foster, Scott E. Sampson, Cynthia Wallin, Scott W Webb
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