Which statement below is True, and which one is False?

5-1. A process is the transformation of inputs into outputs (goods or services) through the network of activities and potential buffers, and by the help of the resources and information.
5-2. If increased product variety is desired, a more flexible process and skills set will be required.
5-3. Occupying a different position than where a company is currently at in the competition will require making a change on more or more of the product attribute values. This is called operations frontier.
5-4. External metric refers to what a company should measure to find out if its operations and processes are leading to customer satisfaction.
5-5. Marketing, Strategy, and Operations are the 3 core functions of each organization.
5-6. Buffer is a flow unit which is waiting to go to the next step in a process
5-7. Highly specialized resources which allow for a high precision and speed are best to utilize for mass production of standard products
5-8. Outflow rate of a process (also known as processing rate), is the rate at which that process generates outcome or is able to deliver service.
5.9 Outflow rate of a process is never more than the inflow rate of that process.
5.10 The desired direction of change when attempting to improve a process performance is to reduce: - The Flow Time (duration of a process) - The Flow Rate (demand and supply rate) - The Inventory (number of flow units stuck in the process and waiting to get that service)