Question: Which statement is correct? Select one: a. Customers can perceive voice mail negatively if they are not given an idea of when the call will

Which statement is correct? Select one: a. Customers can perceive voice mail negatively if they are not given an idea of when the call will be returned. b. Voice mail requests are typically logged in a separate system than regular phone calls are. c. Rather than call a customer twice, analysts should wait to acknowledge a voice mail until the incident is resolved. d. All of the above.

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