Which statement is true?

Multiple Choice

Habitual decision making describes a purchase decision process in which consumers engage in a great deal of conscious effort.

The Internet and social media have provided an effective method of spreading word of mouth to millions of people instantaneously.

Customers are more likely to talk about service that exceeded their expectations than about service that did not meet their expectations.

The retrieval stage is the consumer's degree of interest in the product or service.

Evolved decision making describes a purchase decision process in which consumers engage in little conscious effort.