Question: Which strategy should be adopted for successfully providing effective customer service over the telephone? Always address customers using their first name. Always ask open -

Which strategy should be adopted for successfully providing effective customer service over the telephone?
Always address customers using their first name.
Always ask open-end questions to clarify or verify information.
Always answer a phone call by the third or fourth ring.
Multitask while attending to customers on the telephone to save time.
Which strategy should be adopted for successfully providing effective customer service

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