Question: Which strategy should be adopted for successfully providing effective customer service over the telephone? Multiple Choice Always address customers using their first name. Always answer

Which strategy should be adopted for successfully providing effective customer service over the telephone?
Multiple Choice
Always address customers using their first name.
Always answer a phone call by the third or fourth ring.
Multitask while attending to customers on the telephone to save time.
Always ask open-end questions to clarify or verify information.

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