Question: Which technique helps to create a positive telephone image? Multiple Choice Adopt a defensive approach when the customer gets unreasonable. Continually evaluate yourself since you

Which technique helps to create a positive telephone image?
Multiple Choice
Adopt a defensive approach when the customer gets unreasonable.
Continually evaluate yourself since you are your own best critic.
End the call abruptly since it is essential to respect the customer's time.
Use a canned or mechanical presentation to gain the customer's attention.

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