Which term is most often concerned primarily with shareholder well-being rather than employee well-being?

a.

Product redesign

b.

Reengineering

c.

Benchmarking

d.

Restructuring

Information collection, retrieval, and storage can be used to create competitive advantages in ways such as

a.

coordinating activities among divisions.

b.

All of the above

c.

keeping managers and employees informed.

d.

cross-selling to customers.

________ management deals with inputs, transformations and outputs that vary across industries and markets.

a.

Marketing

b.

Distribution

c.

Research and Development

d.

Financial

e.

Production/operations

What level of management is directly affected by strategy implementation?

a.

Sales managers

b.

Plant managers

c.

All of the above\

d.

Division managers

Less than 10% of strategies formulated are successfully implemented

a.

TRUE

b.

FALSE

In general, the Internet makes market segmentation easier.

a.

TRUE

b.

FALSE