Which tool is commonly used for process improvement in Six Sigma projects?

A$)$ Fishbone diagram

B$)$ SWOT analysis

C$)$ PEST analysis

D$)$ BCG matrix

What is the primary purpose of a balanced scorecard in operations management?

A$)$ To allocate resources efficiently

B$)$ To measure organizational performance

C$)$ To design new products

D$)$ To forecast demand accurately