Question: While most business communication is now done electronically, there remain situations in which a business letter is most appropriate. In certain situations, business letters are

While most business communication is now done electronically, there remain situations in which a business letter is most appropriate.

In certain situations, business letters are most appropriate for delivering messages______(inside/outside) an organization. Business letters convey a sense of_______ (concern/ formality/ levity) and _________( warmth/ importance/gratitude) .

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