While on the phone with a customer they say, "What do you mean the only appointment you have is three weeks away? My service is out and I need it fixed immediately for work!"

What would you do$?$

Apologize for the inconvenience while checking for outages and troubleshoot if needed.

Advise the customer to calm down and offer a courtesy credit for the inconvenience.

Apologize for the inconvenience and advise the customer to try unplugging the device since it fixes most issues.