Question: While reading the article one may have been surprised that they would so willingly, and openly, share such information with other (including competitors). Their willingness
While reading the article one may have been surprised that they would so willingly, and openly, share such information with other (including competitors). Their willingness was due to:
- FTC regulation.
- Baldrige criteria (winners of the National Baldrige award are required to share such information)
- Sear's desire to position itself as leader in information technology (and in the process begin to sell such services to other businesses).
- The information alone would not allow a firm to make such changes
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