Question: While service businesses strive to standardize their processes, the input still has a high number of human elements and Yelp customers want the same order

While service businesses strive to "standardize" their processes, the input still has a high number of human elements and Yelp customers want the same order

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ahead experience.

q,

For example, not all

Multiple Choice

standardization

customization

tangibility

uniformity

While service businesses strive to "standardize" their processes, the input still

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