While technology offers numerous advantages, a technologically advanced channel may not be the best choice for every message you need to send. Carefully consider the purpose, content, and goal of each message before choosing to use technology to communicate in professional settings.

Because many employees turn to technology as the default option, some companies are experimenting with policies that reduce the use of communication technologies.

What is one of the benefits of reducing the use of communication technologies in the workplace?

The content of the message is less likely to be shared

Elimination of weekend work

Reduced overall monthly cost of mobile technology

Read the scenario, and then answer the question about appropriate channel choice.

Shawna is a tax advisor. While completing a new clients tax return, she came across a significant mistake the client had made in his previous years return. Shawna needs to inform her client that he will need to amend the previous years submission, which may mean he owes several thousand dollars.

Which channel would be most appropriate for Shawnas message to her client as she informs him of the needed amendment?

Email message

Phone call

Text message

Read the email from Samuel Garcia to Lavanya Sundar, and then answer the corresponding question.

Date: April 3, 4 p.m., Eastern Standard Time

To: Lavanya Sundar

From: Samuel Garcia

Subject: Report ready

Hi Lavanya,

The report is ready. You can come get it anytime. Hope you arent still angry about those comments I made yesterday.

Sam

What advice would you give to Sam?

Use voice mail for all brief messages.

Dont use electronic communication as an avoidance mechanism.

Use a professional closing signature when emailing coworkers.

Read this website passage, and then answer the question about writing for the web.

What revision would improve the web content? Check all that apply.

Use sidebars to highlight information.

Break the passage into smaller chunks.

Use appropriate jargon.

Show a picture of the Blueberry Pie stoneware

Companies worldwide are recognizing the power of blogs as a way to keep readers informed. Which of these describes a weblog?

An official feedback form for suggestions to improve a companys performance

A password-protected site containing proprietary company information for employees

A dynamic website with rapidly changing content and posting options

Read the scenario, and then answer the question about blogs.

Tresses is a hair studio and day spa with six locations in Southern California. Tresses has a loyal clientele and has been in business for 29 years. For its 30th anniversary, Tresses is getting a makeover. The management team has been working closely with a graphic design studio to create a fresh new look. Additionally, they are revamping their website. The management team is considering using a blog to help them update their image.

In what ways could Tresses use a blog? Check all that apply.

To promote networking among clients

To market products and ideas to customers and potential customers

To serve as a knowledge management tool to archive design trends

To raise awareness of corporate social responsibility efforts

Many organizations use wikis to encourage a free flow of ideas. Which of these is an example of a wiki?

A company posts case studies and testimonials to persuade future clients.

Employees look up benefits information and schedules posted online.

A consulting team posts data and analysis on a shared site as they work through a large consulting project.

Read the scenario, and then answer the question about social networking.

You are interviewing for a position as a social media intern for a company that creates high-end backpacking gear and equipment. The company has active social networking sites where they respond to customer feedback. In the interview, the marketing director asks you how else you might leverage the companys social networking sites.

Which response would be most effective?

To create a sense of connection with the companys customers

To identify customer needs that might lead to product innovation

To post announcements on hiking groups and hidden trails in the local area

When using social media, what considerations should you keep in mind when posting? Check all that apply.

Have fun.

Protect your company's proprietary data.

Be courteous and respectful to everyone with whom you interact.

Protect the company's reputation by acting with integrity.