Question: While thinking about how to replicate their plants improvement at a division level, Alex and his team identified a five-step process (Chapter 36-37). What were

While thinking about how to replicate their plants improvement at a division level, Alex and his team identified a five-step process (Chapter 36-37). What were those five steps? Why did they choose to use term constraints in them instead of bottlenecks? Explain your answers.

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