Question: While working at the check-in counter, you overhear a team member being dishonest with a customer. The customer asked about a flight change, and your
While working at the check-in counter, you overhear a team member being dishonest with a customer. The customer asked about a flight change, and your team member had informed her that there were no available seats on her desired flight. It is the end of your team member's shift, and he appears ready to go home. How would you handle this situation? A) Tell your team member that he needs to help the customer with her request B) Intervene and volunteer to process the customer's request; speak to your team member about the issue at another time C) Wait until you see the team member again, and ask him to explain why he wasn't willing to help the customer D) Report the situation to your supervisor
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