Question: While working at the check-in counter, you overhear a team member being dishonest with a customer. The customer asked about a flight change, and your

While working at the check-in counter, you overhear a team member being dishonest with a customer. The customer asked about a flight change, and your team member had informed her that there were no available seats on her desired flight. It is the end of your team member's shift, and he appears ready to go home. How would you handle this situation?

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In a situation where I overhear a team member being dishonest with a customer it is important to address the issue promptly and ethically Heres how I ... View full answer

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