Question: While working in a call center, you receive a call from Latisha, who says she can no longer access the online reporting application for her

While working in a call center, you receive a call from Latisha, who says she can no longer access the online reporting application for her weekly reports through her web browser. You ask your manager, and she tells you that the server team changed the application's URL during an upgrade over the weekend. She asks you to make sure all the other technicians are aware of this change. What is the best way to share this information?

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Print a flyer with the new URL, and post it on the wall in the call center.

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Update the knowledge base article that contains the application's URL in the ticketing system application.

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Send out a mass email with the new URL to all the technicians.

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Yell the new URL to all technicians sitting in the call center.

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