'White Label Industries', a medical equipment manufacturing organization has encountered some problem in its supply chain. The latest delivery it received from its lead supplier 'SecureIt' has incorrect/incomplete supplies and if not rectified timely, may lead to further losses. The company expressed its displeasure and wrote the following letter:

Subject: Problem with Our Order #2478

Beth,

As you know, White Label Industries has been ordering our safety supplies from you for over 15 years. We have always depended on you for quick and accurate service, which, unfortunately, looks like it didn't happen this time. When our orders are not accurate and our safety gear is not what we ordered, you put our employees in jeopardy, and WLI loses money if employees don't have safety gear and can't work.

You can imagine how shocked I was when I opened the order expecting face masks and goggles but found gloves and half the face masks I ordered. The address on the invoice is correct but the company name is not ours, so I'm guessing you shipped someone else's order to our address.

I tried to call you, but you didn't answer, so I left a voice message. I'm guessing you'll want to fix this quickly, so please call me and let me know what you are going do. If my employees do not have the masks and goggles by tomorrow, they can't work, and we will have to shut down our production line, which will cost us a lot of money. This was really disappointing service, but I'm sure it won't happen again, as you have always been accurate in the past. We would hate to think that we need to go with a different supplier. Thank you.

Ken

1. Rewrite the above letter using writing strategies by accentuating positive language.
2. Also provide a reply (from SecrureIt) to White Label Industries in the same positive language.

Answer rating: 100% (QA)

Subject Positive Communication Regarding Order 2478 Beth I hope this message finds you well White Label Industries has been grateful for the exception... View the full answer