1. Who creates a competitive set for a hotel?

   1. Only the revenue manager

   2. Its a joint effort involving many stakeholders

   3. Only the general manager

   4. Only the sales and marketing managers

2. Which one of the following is an accurate statement regarding Class groups?

   1. The names of the Class group are very different than the names of the Scale groups

   2. Class groups are more popular and relevant in North America rather than outside North America

   3. Independent hotels are slotted into Class groups based upon the ADR of the independent hotel compared to the chain hotels in the same market

   4. Once an independent hotel is slotted into a Class group, it will never change

3. Which is a true statement about independent hotels?

   1. Managed, Clustered, Independent

   2. Managed, Franchise, Independent

   3. Chain Management, Franchise, Independent

   4. Corporate, Managed, Independent

4. What are the three different operation types?

   1. Managed, Franchise, Independent

   2. Chain Management, Franchise, Independent

   3. Corporate, Managed, Independent

   4. Managed, Clustered, Independent

5. All of the following are good reasons for a hotel to have an additional competitive set, except which one?

   1. Have one set that you can easily beat and another which is a realistic target

   2. Have a local competitive set based upon geography and another based upon a special feature or niche, for example: waterpark, boutique, or conference

   3. Different entities may not agree, for example, chain versus management company

   4. Have different sets for weekday/weekend or group/transient business

6. Most of the entities below are classified as "Chains". Which one is a Parent Company consisting of multiple chains?

   1. Radisson Blu

   2. Hampton Inn

   3. Holiday Inn Express

   4. Accor

7. Which is NOT a valid rule related to changing a competitive set?

   1. If adding two hotels to a competitive set, both must be in different chains

   2. A single hotel may be added to a competitive set at any time

   3. Any change must involve two or more hotels, e.g. add one/drop one, add two, drop two etc.

   4. A single hotel may be added to a competitive set If It has been open ess than SIX months

8. The four key considerations when creating a Competitive Set are?

   1. Participation, Perimeter, Pool and Pricing

   2. Participation, Proximity, Pricing and Product

   3. Participation, Parking, Policy and Pricing

   4. Participation, Proximity, Policy and Product

9. Markets and submarkets are created based on what two determining factors?

   1. Number of hotels and population

   2. Geographic size and population

   3. Geographic size and participation

   4. Number of hotels and participation

10. When can a competitive set be changed?

    1. At any time, although many wait until the beginning of the year

    2. Only at the beginning of the year

    3. Only if your hotel has changed affiliations

    4. Only when a hotel has a new general manager

11. Comp sets are used for many purposes in hotel operations, which of the following is one of these purposes?

    1. All of the above are examples of how comp sets are used

    2. Comp sets can be used in management contracts for performance requirements

    3. Comp sets can be used to aid the sales and marketing departments in determining the effectiveness of various pricing decisions

    4. Comp sets can have an effect on a general managers compensation

12. Changes to how Markets and Submarkets are geographically defined are made now often?

    1. No regular schedule

    2. Every five years

    3. Annually

    4. Monthly

13. Benchmarking in the hotel industry takes place at what level?

    1. Property level for an individual hotel versus their Competitive Set

    2. Corporate level for a hotel company, for example one brand versus others

    3. Geographic level for tourism organizations, for example city versus comparable cities

    4. Benchmarking takes place at all of these levels

14. Which is a true statement regarding geographic categorization?

    1. The hotel industry uses seven continents to categorize hotels

    2. STR geographic categories are limited to North America

    3. STR uses the UNWTO definitions when it comes to recognizing countries

    4. General managers of hotels do not need to know geographic categories

15. Which is a true statement regarding submarkets?

    1. A submarket may represent a small city in a rural market

    2. Submarkets are geographic sub-divisions of a region

    3. Submarkets are not used all over the world

    4. A country will never have more than 100 submarkets

16. Which two geographic categories are the most important for a hotel GM?

    1. Market and Submarket

    2. Region and Submarket

    3. Region and Market

    4. Country and Submarket

17. Which one of the following is NOT a Location Category used by the hotel industry?

    1. Oceanfront

    2. Suburban

    3. Urban

    4. Airport

18. Which is a true statement regarding markets?

    1. There is another name for Markets outside the U.S.

    2. A country would never have more than 100 markets and never have less than 2 markets

    3. Markets include hotels that are in big cities, not rural areas

    4. No market will ever cross country boundaries

19. In descending order of geographic size, which option below is correct?

    1. Continent, Sub-Continent, Country, Market, Submarket

    2. Continent, Sub-Continent, Market, Country, Submarket

    3. Continent, Country, Sub-Continent, Submarket, Market

    4. Continent, Sub-Continent, Country, Submarket, Market

20. Which is a valid rule related to creating a competitive set?

    1. No single property or chain can account for more than 25% of the total participating room supply of a comp set

    2. Comp sets must include seven or more hotels

    3. When percentages are calculated, the rooms of the subject hotel, as well as the same chain and parent company, are excluded

    4. You cannot have more than 20 hotels in your comp set

21. When can a competitive set be created?

    1. A competitive set may be created on the one year anniversary of a hotel's opening

    2. A competitive set may be created three months before a hotel opens

    3. A competitive set may be created once the hotel has opened

    4. A competitive set may be created while the hotel is under construction

22. Which one of the following is an accurate statement regarding Scale and Class groups and a single chain?

    1. A Ritz Carlton hotel will always be in the same Scale and Class groups in every country throughout the world

    2. A Ritz Carlton hotel in the US can be In one Scale group and a Ritz Carlton hotel in Japan can be in a different Scale group

    3. Ritz Carlton may choose which Scale and which Class they are in

    4. A Ritz Carlson hotel in the US can be in one Class group and a Ritz Carlton hotel in Japan can be in a different Class group