Question: Why are you taking ITSM and What knowledge do you expect to gain? Reference: ITSM Understanding Tefertiller, Jeffrey. ITSM for Leaders: 3rd Edition: A Leader's

Why are you taking ITSM and What knowledge do you expect to gain?

Reference: ITSM Understanding Tefertiller, Jeffrey. ITSM for Leaders: 3rd Edition: A Leader's Guide to Understanding IT Service Management.

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