Why Arent They Listening? Answer the questions at the end of the case study. Use the following
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Why Aren’t They Listening? Answer the questions at the end of the case study.
Use the following case model as appropriate:
- Identify the Main Characters (those who play a major role in the case).
- Trace the Chronological Series of Events
- Isolate the Problems or Situations; (s) means more than one
- Propose the Solution (s) to the Problem (s) based on facts in the case and your personal and educational experience. Ask, “What options might be available”? Political and policy challenges may occur if stakeholder support is not taken into consideration in proposing a solution.
- Explore for a Root Problem. Differentiate between the possible “root problem” and “symptom”. Occasionally, the identified root problem is a symptom rather than a root problem. For example, a 20 percent personnel turnover rate in an organization would be considered “extreme”, and at first glance, perhaps present a problem to be solved. Yet, if one is examining the turnover rate, in a seasonal operation, a 20 percent turnover rate may be acceptable.
- Root Solution. What is the most feasible solution/option based on the organization’s resources; which will best satisfy the stakeholders? Your assessment of the case study depends on the facts and your reasoned argument.
Related Book For
Operations Management Managing Global Supply Chains
ISBN: 978-1506302935
1st edition
Authors: Ray R. Venkataraman, Jeffrey K. Pinto
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