Question: Why is customer waiting lower when queues are pooled relative to when queues are dedicated? a) Working together causes service providers service rates to increase

Why is customer waiting lower when queues are pooled relative to when queues are dedicated?

a) Working together causes service providers service rates to increase

b) The pooled queue is longer than the dedicated queues, causing some customers not to seek service, decreasing the arrival rate

c) Pooled queues have less variable service times

d) In pooled queues, servers have higher utilization

e) In pooled queues, servers have lower utilization

f) None of the above

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