Question: Why is defining quality so difficult? How do you define it? And how can we improve our understanding of the concept of quality? Please give

Why is defining quality so difficult? How do you define it? And how can we improve our understanding of the concept of quality? Please give an example of a situation in which you experienced a good quality product or service and a situation in which you had poor quality goods or services. Why did you think the product or service was good or bad? How could they fix the quality issue?

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