Question: Why is it important to follow the CLEAR steps ( Calm , Listen, Empathy, Apology, Resolve ) when handling customer complaints?CHOOSE 1 It allows you

Why is it important to follow the CLEAR steps

(

Calm

,

Listen, Empathy, Apology, Resolve

)

when handling customer complaints?CHOOSE

1

It allows you to avoid addressing the customer's concern directlyIt enhances the overall customer experience and improves loyaltyIt helps to escalate the complaint to higher management

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