Why might a customer use email to send a written claim to a company instead of calling the company directly? $($Choose every correct answer.$)$

Multiple select question.

Email claims are more likely to be approved than those placed over the phone.

Email claims are usually addressed much more quickly than those placed over the phone.

The customer wants to have a written record of her or his conversation.

It may be difficult to reach a live representative through the company's customer service number.