Question: Why should one study Operations Management? Explain the similarities and distinction between goods and services. (10 marks). Why Total Quality Management (TQM) is important in

  1. Why should one study Operations Management? Explain the similarities and distinction between goods and services. (10 marks).
  2. Why Total Quality Management (TQM) is important in an organization? In TQM wheel several important elements are mentioned what are those? Explicit those with appropriate examples. (10 marks)

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