Question: Why should one study Operations Management? Explain the similarities and distinction between goods and services. ( 1 0 marks ) . Why Total Quality Management

Why should one study Operations Management? Explain the similarities and distinction between goods and services. (10 marks).
Why Total Quality Management (TQM) is important in an organization? In TQM wheel several essential elements are mentioned what are those? Explicit those with appropriate examples. (10 marks).
The term Six Sigma is heavily relying on the principal of TQM, explain why organization (Motorola and General Electric) is used it? Discuss five-step procedure of Six Sigma Improvement Model. (10 marks).

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