Why should the project manager have a solid understanding of customer satisfaction and quality management?

By providing outstanding customer satisfaction and quality management, it guarantees that the project will be completed on schedule and within the allocated budget.

It provides the project manager with a method to implement changes to processes that are not working.

Most project managers are not responsible for quality management and do not endorse the concept.

For the project manager, customer satisfaction is a great source of additional funding for the project.