1. Why should upper-level managers be included in the needs assessment process?
2. Explain how you would determine if employees had the reading level necessary to succeed in a training program. How would you determine if employees had the necessary computer skills needed to use a web-based training program?
3. What conditions would suggest that a company should buy a training program from an outside vendor? Which would suggest that the firm should develop the program itself?
4. Assume that you have to prepare older employees with little computer experience to attend a training course on how to use the Internet. How will you ensure that they have high levels of readiness for training? How will you determine their readiness for training?
5. Explain the process you would use to conduct a root cause analysis of a performance problem.
6. Why would we consider age and generational differences as part of a needs assessment? Is this important? Explain. Discuss the types of evidence that you would look for to determine whether a needs analysis has been conducted improperly.
7. How is competency modeling similar to traditional needs assessment? How does it differ?