Why should you never personalize the answer to a why? To avoid possible retributions from those blamed Personalizing blame shuts down the discussion. The problem is in the process. You leave yourself open to accusation by blaming others It is contrary to our social norms It reflects unfavorably upon management and may reduce support for the project What is the difference between a physical and a transactional process? Physical processes have steps that can be easily seen, while transactional processes steps often cannot be separated Physical processes are energy-intensive and generally are faster than transactional processes Transactional processes have no physical content, so no part of the process is visible You can see the steps of a physical process, while transactional processes are often hidden, such as in computers Physical processes typically require more labor, while transactional processes are almost always highly automated Why is it important to "see" a process through a Process Walk? So that you can talk to staff and motivate them to improve their performance To convince yourself and others there are no problems in the process To let people know you are watching It is an opportunity to implement your best improvement ideas You get a realistic view of the actual process as documented, and variations of the process that aren't documented What should be done if it is difficult to determine which of the 8 Wastes to assign? 00002 The name is the same as the most similar waste found Just pick one because seeing the waste is more important than naming it Conduct a multi-vote by your team Choose a waste not yet selected, or less often selected Ask the process participant nearest the waste