Winter 2021 ID: CP1932 System Analysis and Design Name: Assignment #2 Green Apple Pharmacy You have been assigned the task of requirements determination for the Green Apple Pharmacy project. You are looking forward to this opportunity because it will allow you to meet and interact with the Green Apple Pharmacy employees. Besides interviewing Jasmin, you decide to collect information from the Green Apple's accountant, pharmacy assistants and customers. The accountant helps Jasmin keep track of inventory records, financial records and sales reports, while pharmacy assistants usually keep track of product organization, interacting with customers and helping out with various tasks around the pharmacy. You will formally interview Jasmin and perhaps observe her performing her daily management tasks. You decide that the best way to collect requirements from the accountant and assistantsis to interview and observe them. You realize that discussing the order-taking process with the Green Apple Pharmacy employees and then observing them in action will provide you with a better idea of where potential system improvements can be made. You also decide to prepare a questionnaire to distribute to Green Apple customers. Because Green Apple has a large customer base, it would be impossible to interview every customer; therefore, you feel that a customer satisfaction survey will suffice. Tasks: 1. Assume you are preparing the customer satisfaction questionnaire. What types of questions would you include? Prepare five questions what you would ask. 2. What types of questions would you ask the accountant? What types of questions would you ask the assistants? Prepare five questions that you would ask each group. 3. What types of documents are you likely to obtain from the pharmacy for further study? What types of documents will most likely not be available? Why? 4. What modern requirements gathering methods are appropriate for this project