Wired Software Inc. has recently implemented a human resource (HR) system that assists with the recruitment and selection process, as well as administering a pension and benefits program. Included with these programs are training and development programs as well as yearly performance evaluations for both managers and agents who are jointly responsible for bringing in new accounts and maintaining existing ones. While these performance evaluations are done each year, managers and agents do not receive feedback unless they are unhappy with their salary increases or bonuses. However, HR is now pushing the need for ongoing feedback as it is a key component of its compensation process. If Wired Software Inc. were to provide ongoing performance feedback to its employees, this would be a key step in which of the following? Select one: a compensation rating process b. strategic and managerial process c. promotion process d. performance management process