Wired Software Inc. has recently implemented a human resource (HR) system that assists with the recruitment and selection process, as well as administering a pension and benefits program. Included with these programs are training and development programs as well as yearly performance evaluations for both managers and agents who are jointly responsible for bringing in new accounts and maintaining existing ones. While these performance evaluations are done each year, managers and agents do not receive feedback unless they are unhappy with their salary increases or bonuses. However, HR is now pushing the need for ongoing feedback as it is a key component of its compensation process. Wired Software wants to embark on feedback sessions. Which of the following is NOT one of the key points to address? Select one: O a provide timely feedback Ob direct the feedback toward behaviour the employee can control c. give specific examples of desirable and undesirable behaviours d. focus feedback on the person, not behaviour